You can reach our customer support team via email at support@indicocommodities.com or by calling us at +233 505750502 Mobile: +233 556363669. Our team is available 24/7 to assist you with any inquiries or issues you may have.

Our business hours for inquiries are Monday to Friday, from 9 AM to 6 PM (West Africa Time Zone – Ghana). We strive to respond to all inquiries within 24 hours during business days.

Yes, we offer international shipping for all our products via vessel, containers or pipe.

Please contact our sales team for specific shipping options and rates based on your location and order size.

We accept various payment methods including SBLC Letter / MT769 Bank Guarantees (Transferable, Irrevocable) from Top 50 banks only, Line of Credit (LC), bank transfers, and ACH Wires / TT / MT103. We can also accommodate other payment arrangements upon request.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status and estimated delivery date.

If you receive a damaged product, please contact our customer service immediately with your order details and photos of the damage. We will assist you in resolving the issue promptly. All of our products are cleared and 110% insured.